FJC Senior Case Manager
Job ID 6727 // Posted March 24, 2022


Position Title:                        Family Justice Center Senior Case Manager

Reports To:                            Program Manager (Family Justice Center)

Major Function:                    Provide quality direct services to survivors who come to the Family Justice Center, and collaborate with onsite/offsite partners to ensure wrap around services are provided.

Illustrative Duties:

  • Complete ongoing file reviews with staff to ensure forms are completed properly, documentation is accurate in Osnium, and quality services are provided to survivors.
  • Assists in training new advocates.
  • Provide input for program development.
  • Ensure that all services are documented in the appropriate report and database.
  • Complete all required paperwork, data entry, and monthly reports in a timely manner.
  • Monitor advocacy service delivery for compliance with state, federal, and local grant requirements.
  • Prepares monthly reports and maintains records of statistics and KPIs
  • Prepares statistical reports according to grant requirements.
  • Assist in documenting and entering staff training hours into database.
  • As needed, attend and participate in case conferences, staff meetings, trainings, community meetings, and presentations.
  • Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence following the empowerment-based advocacy model.
  • Carry an assigned caseload and meet with participants on a regular basis to provide resources, advocacy, and ongoing safety planning.
  • Complete intake process with survivor including assessments and developing a case plan.
  • Answer hotline calls and assess for appropriate services and referrals, provide safety planning, while screening and pending for shelter as needed.
  • Facilitate and coordinate support groups/empowerment-based workshops.
  • Review all available services with survivor and link the survivor with appropriate partners.
  • Coordinate and assists with transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.
  • Prepare high-risk case review and participate in high-risk case staffing’s.
  • Work with survivors to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.
  • Assist survivors with completing the injunction packet and attend court with the survivor as needed.
  • Make appropriate referrals to community partners.
  • Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
  • Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
  • Collaborate with onsite and offsite partners to ensure wrap around services are provided.

Acts as a liaison with community partners.

  • Respond in a timely fashion to inquiries and request from supervisor and Partner agencies.
  • Provide backup and assistance to any program areas as requested by management.
  • Maintain cleanliness and upkeep of all areas designated for use by participants.
  • Ensure basic needs and food are stocked in the pantry at all times.
  • Complete special projects and other duties as assigned.
  • Complete all required documents, paperwork, and computer entries in an accurate and timely manner.
  • Perform other duties as assigned


  • Demonstrate a commitment to treat participants, volunteers, and co-workers in a respectful manner at all times.
  • Attend staff meetings.
  • Assist with training and supervision of volunteers.
  • Agree to work a flexible schedule, which may include changing schedules to ensure coverage due to illness, absence, vacation, other staff members; this includes working weekends or during emergency situations.
  • Complete special projects and presentations as requested.


  • Requires a Bachelor’s degree and/or related certifications, or a Minimum of 4 years work related experience and some demonstrated leadership experience, or a minimum of one year of demonstrated success in a related CASA direct service position.
  • Experience working with survivors of domestic violence or other crisis experience preferred.
  • Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
  • Bilingual preferred
  • Agree to drive agency vehicles as needed.
  • Ability to function independently and work cooperatively as a member of a team.
  • Possess a valid Florida State Driver’s License to be verified on an annual basis.
  • Possess the ability to climb stairs and lift at least 50 pounds.
  • Agree to participate in a background check upon employment.
  • Drop files here or
    Upload Your Resume in PDF or .docx format

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