Lead Case Manager (4:00 PM-12:30AM)
Job ID 6570 // Posted March 12, 2022

Major Function: To provide case management, advocacy, and crisis intervention to survivors of domestic violence and their children who are residing at shelter and that call the hotline.

Illustrative Duties:

  • Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence following the empowerment-based advocacy model.
  • Answer the domestic violence hotline and provide quality services to callers.
  • Monitor the hotline chat and provide advocacy services to survivors through this platform.
  • Assists in training new advocates.
  • Complete ongoing file reviews to ensure forms are completed properly, services are documented properly, and assist with monthly and quarterly reports.
  • Prepares monthly impact reports and maintains records of statistics and KPIs.
  • Facilitate or coordinate empowerment based workshops.
  • Review and update the internal resource database quarterly.
  • Monitor the security cameras as assigned.
  • Carry an assigned caseload and meeting with each participant on a regular basis to provide resources, advocacy, and ongoing safety planning.
  • Communicate with the Supervisor any needs, concerns, and successes that arise on your caseload.
  • Participate in ongoing case reviews.
  • Initiate and complete intake documents and procedures.
  • Complete all required paperwork, data entry, and monthly reports in a timely manner.
  • Work with participants to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.
  • Assist survivors with completing the injunction packet and attend court with the survivor as needed.
  • Make appropriate referrals to community partners and CASA Outreach Services.
  • Coordinate transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.
  • Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
  • Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
  • Perform tasks related to participant exits, including packing and storing of belongings.
  • Stay current with personal training hours.
  • Maintain cleanliness and upkeep of all areas designated for use by participants.
  • Facilitate or coordinate support groups/empowerment-based workshops as requested.
  • Post all scheduled meetings and commitments on your Outlook Calendar.
  • Ensure basic needs are stocked in the case management office at all times.
  • Assist in cleaning and maintaining the CASA kennel as needed in addition to checking on pets that are housed in the kennel.
  • Assist the Residential Life Advocate Team by assisting with cleaning rooms after a survivor leaves shelter.
  • Assist in providing coverage in other program areas as requested by management.
  • Complete special projects and other duties as assigned.


  • Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
  • Understand and abide by all CASA’s Policies and Procedures at all times.
  • Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
  • Assist with training and supervision of volunteers.
  • Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation other staff members, or a natural disaster.


  • Two years of college education preferred or equivalent combination of education, training, or life experience, or a minimum of one-year proven success in a current CASA direct service position.
  • Experience working with survivors of domestic violence or other crisis related experience preferred.
  • Bilingual preferred
  • Agree to drive agency vehicles as needed.
  • Ability to function independently and work cooperatively as a member of a team.
  • Possess a valid Florida State Driver’s License to be verified on an annual basis.
  • Possess the ability to climb stairs and lift at least 50 pounds.
  • Agree to participate in a background check upon employment.
  • Drop files here or
    Upload Your Resume in PDF or .docx format

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