Non-Residential Advocate (Outreach Advocate)
Job ID 4852 // Posted April 30, 2021

To provide direct service advocacy, case management, crisis intervention, safety education, and support to survivors of domestic violence and their children to include hotline calls.

Illustrative Duties:

  • Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence following the empowerment based advocacy model.
  • Carry an assigned caseload and meet with participants on a regular basis to provide resources, advocacy, and ongoing safety planning.
  • Communicate with the Non-Residential Advocate Manager any needs, concerns, and successes that arise.
  • Complete all required paperwork, data entry, and monthly reports in a timely manner.
  • Work with participants to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.
  • Assist survivors with completing the injunction packet and attend court with the survivor as needed.
  • Make appropriate referrals to community partners.
  • Coordinate transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.
  • Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
  • Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
  • Provide back up to the hotline as needed.
  • Provide back up and assistance to any program areas as requested by management.
  • Complete all necessary annual training hours.
  • Maintain cleanliness and upkeep of all areas designated for use by participants.
  • Facilitate or coordinate support groups/empowerment based workshops as requested by the Non-Residential Advocate Manager.
  • Post all scheduled meetings and commitments on your Outlook Calendar.
  • Ensure basic needs and food are stocked in the pantry at all times.
  • Complete special projects and other duties as assigned.


  • Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
  • Understand and abide by all CASA’s Policies and Procedures at all times.
  • Demonstrate a commitment to treat participants, volunteers, and co-workers in a respectful manner at all times.
  • Attend staff meetings.
  • Assist with training and supervision of volunteers.
  • Agree to work a flexible schedule, which may include changing schedules to ensure coverage, due to illness, absence, vacation other staff members, This includes working weekends or during emergency situations..
  • Complete special projects and presentations as requested.
  • Regular work attendance including punctuality


  • Requires High School Diploma or equivalent; and two years of related experience/education or a minimum of six months proven success in a current CASA direct service position,
  • Experience working with survivors of domestic violence or other crisis experience preferred.
  • Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
  • Bilingual preferred
  • Agree to drive agency vehicles as needed.
  • Ability to function independently and work cooperatively as a member of a team.
  • Possess a valid Florida State Driver’s License to be verified on an annual basis.
  • Possess the ability to climb stairs and lift at least 50 pounds.
  • Agree to participate in a background check upon employment.
  • Drop files here or
    Upload Your Resume in PDF or .docx format

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