Residential Life Advocate (4:00 PM-12:30 AM)
Job ID 6572 // Posted March 12, 2022

Major Function:  To assist in promoting the well-being of shelter residents.  Provide crisis intervention, conflict resolution, safety planning, and support. Responsible to promote safety, security, and cleanliness of the shelter.

Illustrative Duties:

  • Provide crisis intervention and support to survivors of domestic violence.
  • Ensure the security and safety of the shelter and residents.
  • Work with participants to assist them in meeting their daily needs.
  • Coordinate transportation for survivors and their children in CASA vehicles or planning routes to utilize the bus system.
  • Accompany participants to appointments with other agencies, as necessary.
  • Perform statistical and administrative tasks as assigned.
  • Document services in case files, spreadsheets, and database as indicated by CASA policies.
  • Track and document shelter population occupancy daily.
  • Effectively respond to crisis situations in shelter per CASA policies.
  • Prepare rooms to receive new intakes by stocking with necessary supplies and ensuring rooms are in order and ready for the individual or family.
  • Perform tasks related to participant exits, including packing and storing of belongings.
  • Assist participants with completion of responsibilities involving community living.
  • Maintain cleanliness and upkeep of all areas designated for use by participants.
  • Ensure that kitchens are stocked with a variety of appropriate foods.
  • Assist with the acceptance and distribution of donations and supplies.
  • Prepare meals for shelter participants and their children.
  • Monitor inventory level of food, linens, personal care items, and general shelter supplies.
  • Monitor the maintenance of the facility, operating systems, and appliances.
  • Assist in cleaning and maintaining CASA Kennel, as well as providing care to animals.
  • Facilitate social and recreational activities designed for participants in shelter.
  • Must be able to work within an empowerment-based service delivery system.
  • May provide back up to crisis hotline as needed.


  • Participate in weekly staff meetings.
  • Participate in weekly supervision with your Residential Life Manager.
  • Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
  • Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
  • Attend and participate in all required training.
  • Stay current with all personal training.
  • Assist with training and supervision of volunteers.
  • Agree to work a flexible schedule when required, which may include changing shifts to ensure 24-hour Shelter coverage, due to illness, absence, or vacation other staff members.
  • Complete special projects and presentations as requested.
  • Complete other duties as assigned.


  • High School Diploma or GED.
  • 1 year of human services experienced preferred.
  • Bilingual preferred.
  • Agree to drive agency vehicles as needed.
  • Ability to function independently and work cooperatively as a member of a team.
  • Possess a valid Florida State Driver’s License to be verified annually.
  • Possess the ability to climb stairs and lift at least 50 pounds.
  • Agree to participate in a background check upon employment.


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