Reports To: Transitional Housing Manager
Major Function: To provide case management, advocacy, and crisis intervention to survivors of domestic violence and their children in the transitional housing and rapid rehousing program.
- Provide crisis intervention, community referrals, and criminal justice advocacy as needed to program participants.
- Provide support, education, and case management to adults in the transitional housing and rapid rehousing program.
- Provide orientation of transitional housing program to potential new residents.
- Initiate and complete lease documents and guidelines.
- Complete all required paper work and data entry in a timely manner.
- Work with residents to assist them in assessing their needs, developing and implementing a goal plan, budgeting assistance, and supporting their progress through regularly scheduled meetings.
- Transport and accompany residents and their children, in CASA vehicles as needed.
- Advocate and coordinate services with community agencies through referrals and monitoring service delivery to meet the goals of each resident.
- Provide adult and youth support group facilitation and oversee life skills groups.
- Provide a written monthly progress for the resident files and participate in case reviews on a regular basis.
- Complete all monthly record keeping and statistics in a timely manner.
- Clean and prepare rooms to receive new intakes by stocking with necessary supplies and ensuring rooms are in order and ready for the individual or family.
- Maintain cleanliness and upkeep of all areas designated for use by participants.
- Ensure that the pantry and fridge are stocked with a variety of appropriate foods and basic needs items at all times.
- Monitor and inventory the level of food, linens, personal care items, and general supplies.
- Must be able to work within an empowerment-based service delivery system.
- Provide back-up assistance with hotline calls as needed.
- All other duties as assigned.
- Participate in staff meetings.
- Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
- Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
- Attend and participate in all required trainings.
- Assist with training and supervision of volunteers.
- Agree to work a flexible schedule when required, which may include changing shifts to ensure coverage, due to illness, absence, or vacation other staff members.
- Complete special projects and presentations as requested.
- Must report to work as an emergency essential personnel during emergencies.
- Bachelor’s degree preferred, or equivalent life experience.
- Experience working with survivors of domestic violence or other crisis experience preferred.
- Knowledge of community resources and the ability to maintain working relationships with other agencies.
- Must attend the 24 hour Core competency DV training within 90 days of hire.
- Willingness to drive agency vehicles as needed.
- Must have direct access to reliable transportation during all working hours.
- Ability to function independently and work cooperatively as a member of a team.
- Valid Florida State Driver’s License to be verified annually.
- Participate in a background check and fingerprinting upon employment.