Lead Case Manager
Job ID 6649 // Posted February 28, 2022

Position Title: Lead Case Manager

Reports To: Case Management Manager

Major Function: To provide case management, advocacy, and crisis intervention to survivors of domestic violence and their children who are residing at shelter and that call the hotline.


*Sign on Bonuses available for New Hires at CASA! We Want You to Join Our Team!

$250 for satisfactory performance and completion of the first 30 days of employment

$300 after satisfactory performance and completion of the first 90 days of employment


Illustrative Duties:

· Schedule: 4pm – 12:30am

· Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence following the empowerment-based advocacy model.

· Answer the domestic violence hotline and provide quality services to callers.

· Monitor the hotline chat and provide advocacy services to survivors through this platform.

· Assists in training new advocates.

· Complete ongoing file reviews to ensure forms are completed properly, services are documented properly, and assist with monthly and quarterly reports.

· Prepares monthly impact reports and maintains records of statistics and KPIs.

· Facilitate or coordinate empowerment based workshops.

· Review and update the internal resource database quarterly.

· Monitor the security cameras as assigned.

· Carry an assigned caseload and meeting with each participant on a regular basis to provide resources, advocacy, and ongoing safety planning.

· Communicate with the Supervisor any needs, concerns, and successes that arise on your caseload.

· Participate in ongoing case reviews.

· Initiate and complete intake documents and procedures.

· Complete all required paperwork, data entry, and monthly reports in a timely manner.

· Work with participants to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.

· Assist survivors with completing the injunction packet and attend court with the survivor as needed.

· Make appropriate referrals to community partners and CASA Outreach Services.

· Coordinate transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.

· Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.

· Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.

· Perform tasks related to participant exits, including packing and storing of belongings.

· Stay current with personal training hours.

· Maintain cleanliness and upkeep of all areas designated for use by participants.

· Facilitate or coordinate support groups/empowerment-based workshops as requested.

· Post all scheduled meetings and commitments on your Outlook Calendar.

· Ensure basic needs are stocked in the case management office at all times.

· Assist in cleaning and maintaining the CASA kennel as needed in addition to checking on pets that are housed in the kennel.

· Assist the Residential Life Advocate Team by assisting with cleaning rooms after a survivor leaves shelter.

· Assist in providing coverage in other program areas as requested by management.

· Complete special projects and other duties as assigned.



· Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.

· Understand and abide by all CASA’s Policies and Procedures at all times.

· Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.

· Assist with training and supervision of volunteers.

· Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation other staff members, or a natural disaster.



· Two years of college education preferred or equivalent combination of education, training, or life experience, or a minimum of one-year proven success in a current CASA direct service position.

· Experience working with survivors of domestic violence or other crisis related experience preferred.

· Bilingual preferred

· Agree to drive agency vehicles as needed.

· Ability to function independently and work cooperatively as a member of a team.

· Possess a valid Florida State Driver’s License to be verified on an annual basis.

· Possess the ability to climb stairs and lift at least 50 pounds.

· Agree to participate in a background check upon employment

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